General Terms & Conditions for sale

1. Subject of General Terms and Conditions for sale
1.1 These Terms and Conditions for sale are concluded between the Society Léna Robin and by any natural or juridical person who wishes to place an order via the website lenarobin.com.
1.2 These Terms and Conditions for sale are available on the website lenarobin.com.
1.3 The website lenarobin.com is the property of the Society Léna Robin.

2. Characteristics of the products available
2.1 Graphic posters, stickers signed by the studio Léna Robin.

3. Price 
3.1 The prices of the posters and stickers are indicated in euros. The price listed on the products pages does not include the shipping costs which are calculated according to the weight, the size of the shipment and the destination. The shipping costs will be communicated to you before the validation of the order.
3.2 We reserve the right to modify our prices and the information on the sales site at any time.

4. Geographical area 
The online sale of products available on the website is open to international buyers.

5. Orders 
5.1 The order is placed on the website lenarobin.com by means of a contact or purchase form. 
The customer must provide us with the necessary information to validate the order, namely:  his name, the product ordered, the format, the method of payment and the delivery address. Upon receipt of payment, the order is processed as soon as possible.
5.2 We reserve the right to cancel any order for which the information provided is incorrect or “illegible“.

6. Payment
6.1 Payment is due in full upon confirmation of the order.
6.2 The customer pays his order with the available payment options featured on the website.
6.3 The product is shipped only after receipt of payment.

7. Delivery 
7.1 Orders are processed as soon as possible. The buyer placing an order on Friday before 12:00 am will have his order processed the following Monday.
7.2 All products are shipped by PostNL. 
– Delivery time for Metropolitan Netherlands is between 2 and 3 working days (excluding weekends and public holidays).
– Delivery times to overseas destinations are between 11 and 31 days (excluding weekends and public holidays).
– Delivery times to international destinations are from 3 to 10 days.
7.3 The packaging is done by our care. A special care is taken to provide optimum protection of our products.
7.4 About foreign delivery: the buyer must provide direct coverage the costs for possible customs duty and all applicable taxes. For information, our products are shipped from The Netherlands which is part of the European Union.
7.5 We recall that we are not responsible for any delays in delivery.
7.6 We advise you to check the condition of the product on arrival. If the product has been damaged in transit, you have 14 days to inform us by email with photos at orders@lenarobin.com. We undertake to replace the product at our expense (including delivery costs) on the basis of the legal guarantee of conformity.

8. Cancellation
8.1 In accordance with the law, the European buyer has a right of withdrawal. The cancellation period is 14 days from receipt of the product without having to give reasons.
– The buyer informs Léna Robin by e-mail at orders@lenarobin.com.
– The buyer must return the product in good condition and in its original packaging.
– We commit ourselves to refund the totality of the paid sums, as well as the expenses of delivery to recovery of the goods or to the presentation of a proof of forwarding of those.
– We remind you that the return costs are at the expense of the buyer.
8.2 Repayment will be effected in the same payment means used by the buyer or an alternate means of paying previously established.

9. Guarantees
9.1 If the product received by the buyer, following an error on our part, is not in conformity with the characteristics of the product at the time of the order, it will be carried out either a refund or a replacement of the product. The buyer has a period of 14 days from the receipt of the product to return it to us. We commit ourselves to refund the totality of the paid sums, the expenses of delivery to recovery of the goods or to the presentation of a proof of forwarding of those, as well as the expenses of return.
9.2 Refund will be effected in the same payment means used by the buyer or an alternate means of paying previously established.